What Ever Happened to the Quality Experience?

And how to win in 2023! Standards, class, care, pride, integrity, decorum, respect, personability, responsibility, execution, and delivery have all gone to shit.  My order came out wrong, the sales guy showed up late (real late), customer service won’t call me back (most don’t even have a phone number), and the slowest sloth-like service on … Continue reading What Ever Happened to the Quality Experience?

Yoga, Picasso, Your Value, and the Price of a Cup of Coffee

Many years ago, I owned my own company where I installed, maintained, and repaired commercial grade fitness equipment.  From years of experience, I became an expert.  At that time, it wasn’t unheard of for people to have large multi-station strength machines in their homes.  These machines would have anywhere from one to five weight stacks … Continue reading Yoga, Picasso, Your Value, and the Price of a Cup of Coffee

Don’t Be the Third Quote

In business, a quote is a proposal package for a combination of products and/or services at the best possible price; eh, the cheapest.  So, we’re not getting the best.  The actual best is very expensive and justifiably so.  We’re not getting the cheapest either.  The cheapest is crap and we don’t’ want that.  No, it’s … Continue reading Don’t Be the Third Quote

Don’t Lose Your Way: A True and Tragic Story

Back in the 1800’s, a photograph required hiring a professional with cumbersome equipment.  But, George Eastman just wanted to take pictures.  That’s him in the photo.  So in 1888, he invented flexible roll film and a camera that came preloaded with that film.  He named his company, Kodak.  Why Kodak?  Apparently George liked the letter … Continue reading Don’t Lose Your Way: A True and Tragic Story

High Efficiency Yoga and the Death of Romance

If practicality, efficiency, utilitarian functionality, and austerity put a bustle in our hedgerow, then Starbucks would look and feel like a cold-war clinic. All cars would look like a Dodge Aries K with roll-down windows and get 40 MPG. No fancy bourbons, wines, beers, or gins either; just Everclear, which is very efficient, by the … Continue reading High Efficiency Yoga and the Death of Romance