What Ever Happened to the Quality Experience?

And how to win in 2023! Standards, class, care, pride, integrity, decorum, respect, personability, responsibility, execution, and delivery have all gone to shit.  My order came out wrong, the sales guy showed up late (real late), customer service won’t call me back (most don’t even have a phone number), and the slowest sloth-like service on … Continue reading What Ever Happened to the Quality Experience?

The Case for Care in the Face of Sympathy

I come from a rough neighborhood; that’s no secret.  Where I grew up, people were gruff, rough, and tough.  In fact, here’s a typical greeting; and seriously, no bullshit, verbatim: “Joe!  How the hell are you, you f**king fat bastard?  Life treating you good or what?” Yep, pretty typical.  Crazy right?  But, you know this … Continue reading The Case for Care in the Face of Sympathy

Can You Make My Daughter Taller?

Sometimes, the problem isn’t the problem and solving for X won't get you to Y … or, why. Finding the right solution takes care.  Care to question linear thinking, to step back, observe, process information, allow for imagination, trust your instincts, and try to connect dots.  Then you have to be so bold as to … Continue reading Can You Make My Daughter Taller?